15 results found for category "Account and Security"

Enable 2-factor authentication (2FA)

Category Account and Security | Number of views 34

Enable two-step verification for extra account security by entering a password and a security code from your authenticator app.
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Disable 2-Factor Authentication (2FA)

Category Account and Security | Number of views 33

Disable two-step verification by entering your 2FA code and clicking the "Disable 2-Factor Authentication" button.
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Night mode

Category Account and Security | Number of views 36

Switch to Night Mode to reduce eye strain and save battery by displaying light text on a dark background.
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I'm having trouble logging in

Category Account and Security | Number of views 35

If you're having trouble logging in, ensure your internet connection is stable, cookies are enabled, and your login details are correct; try resetting your password if needed.
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Why can't I upload my own banner?

Category Account and Security | Number of views 17

Currently, you cannot upload a custom banner; the banner uses a repeated pattern due to design limitations.
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Can I change my username?

Category Account and Security | Number of views 18

Username changes are not possible; to get a new username, close your account and create a new one.
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Why can't I upload my profile picture?

Category Account and Security | Number of views 16

Profile photos must be at least 300x300 pixels, saved in .JPEG, .JPG, .PNG, .GIF, or .BMP format, and under 3.5MB in size.
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Can I (temporarily) hide my account?

Category Account and Security | Number of views 17

You can enable the "Off-The-Grid" feature to hide your profile and art from other members and pause swaps; your plan remains active.
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I want to close my account

Category Account and Security | Number of views 15

You can close your account via your dashboard, but this action is permanent and non-refundable. Ensure all swaps are completed before proceeding.
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I deleted my account. Can it be reactivated?

Category Account and Security | Number of views 17

Deleting your account removes all data, but you can always register again for a fresh start.
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How do I set up a good Snail Mail Friends profile?

Category Account and Security | Number of views 16

To set up a great Snail Mail Friends profile, start by introducing yourself and sharing what kind of snail mail exchanges you enjoy. Be clear about your preferences, frequency, and creative interests to attract like-minded members. Adding a personal touch with visuals and examples of your mail style helps others connect with you and creates meaningful swaps.
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How to report errors, bugs, or broken links?

Category Account and Security | Number of views 16

If you encounter errors, bugs, or broken links on Snail Mail Friends, report them on the forum or via email to support. Provide details, include screenshots, and be patient while the issue is resolved. Remember not to share personal information publicly.
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What content can I add to my profile?

Category Account and Security | Number of views 16

Your Snail Mail Friends profile should reflect your interests in a respectful and positive way. You can include details about your hobbies, favorite types of mail to receive, and swap preferences.
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How can I update my mailing address?

Category Account and Security | Number of views 16

To update your mailing address on Snail Mail Friends, log in to your account and navigate to your profile settings.
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How do I reset my password?

Category Account and Security | Number of views 16

If you've forgotten your password, click "I forgot my username or password" on the login page and follow the steps to reset it.
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Frequently Asked Questions Home

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General Questions
Account and Security
Privacy and Data
Notifications
Membership Plans
Swap Features
Swap Management
Regular Events
Special Events
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Homepage and categories

Frequently Asked Questions Home

---

General Questions
Account and Security
Privacy and Data
Notifications
Membership Plans
Swap Features
Swap Management
Regular Events
Special Events
Quick guide

Question not answered?

Can't find the answer you're looking for? Don't worry, we're here to help!

Send us a message