Frequently Asked Questions

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contact_support General Questions

• What is Snail Mail?
• Is there an age limit to join Snail Mail Friends?
• How quickly does Snail Mail Friends reply to my e-mail?
• Can I write a blog post on Snail Mail Friends?
• How do I get started on Snail Mail Friends?
• Is Snail Mail Friends a site for finding pen pals?
• Does Snail Mail Friends support any charitable causes?
• Where is Snail Mail Friends based?
• Is Snail Mail Friends available in multiple languages?
• Is there a discussion board for members?
• How does Snail Mail Friends handle user disputes?
• How do I share feedback and suggestions with the team?
• When I sign up, are exchanges assigned automatically?
• Does Snail Mail Friends have a mobile app?
• Are giveaways available for members?
• Are all swaps physical, or are there digital options?

admin_panel_settings Account and Security

• Enable 2-factor authentication (2FA)
• Disable 2-Factor Authentication (2FA)
• Night mode
• I'm having trouble logging in
• Why can't I upload my own banner?
• Can I change my username?
• Why can't I upload my profile picture?
• Can I (temporarily) hide my account?
• I want to close my account
• I deleted my account. Can it be reactivated?
• How do I set up a good Snail Mail Friends profile?
• How to report errors, bugs, or broken links?
• What content can I add to my profile?
• How can I update my mailing address?
• How do I reset my password?

verified_user Privacy and Data

• Do we sell personal account data?
• I don't want anyone to know my address
• Who will see my mailing address?
• How do I restrict private messages to only my friends?
• How to deal with spam or inappropriate messages

notifications Notifications

• Can I reduce the number of email notifications?
• How does the SMS service work?
• Can I block receiving random and personal swaps?
• QR Code for easy snail mail ID entry
• I received a notification, where can I see it?

verified Membership Plans

• Why does Snail Mail Friends have paid membership plans?
• What payment options are available?
• Why is there a limit on snail mails in my plan?
• What are profile stories?
• My membership plan ended, can I still finish swaps?
• How do I cancel my membership plan?
• What is the direct renewal fee?
• I have a paid membership and haven't hit my sending limit. Why can't I join a new event?
• Is Snail Mail Friends free to join, and what’s in Basic?
• What are swap credits and how do they work?
• How to use a voucher code?

book_4 Swap Features

• How does the rating work?
• How do I add a friend?
• What is Swap Trackr+?
• What is the "Sending postcards" option?
• Why can all creative levels join a swap?
• Understanding Snail Mail Friends swaps
• What does "lost" mean for a swap, and why does it happen?
• Why do One-Way Postcards require detailed information?
• What is meant by "Including Xtra goodies"?
• Do external ratings count toward my profile?
• Why do I need to choose a theme, name the swap, and set a deadline to send a postcard to a random person?

manage_accounts Swap Management

• How do I set up a swap?
• Where can I find my swap?
• Where can I find the feedback I've given or received?
• I can't find an outgoing swap
• How can I find my archived swaps?
• How do I create an external swap?
• How do I update a rating for a received swap?
• Why can't my snail mail be registered as received?
• The swap ID is missing or is incorrect, how do I register it?
• What if my swap partner hasn’t sent the swap?
• What if a swap hasn't arrived?
• Why should I archive my swaps?
• How can I archive a completed swap?
• How do I register a received swap?
• How can I cancel a swap after it’s accepted?
• What is the Swap Calendar?

event_note Regular Events

• What are Snail Mail Friends Angels?
• Event swap options
• How can I share a swap idea without hosting it myself?
• Can I swap in a private group?
• How to access and manage events you are hosting
• Can I track swap progress while hosting my event?
• Why join a Swap Event?
• How to create a Swap Event?
• What's the difference between Regular & Special Snail Mail?
• What do Standard & Random Swaps mean in an event?
• Why do I need to set a weight for a swap in an event?
• Where can I find all the available events to join?
• Why haven't I received a reply after commenting on an event?
• Why is it important to update the status of a swap I'm sending?

calendar_month Special Events

• What is a “Tag, You’re It!”?
• What is a Round Robin?
• Why is the Round Robin feature still in beta mode?
• Why am I unable to join a Round Robin due to low points?
• My completed Round Robin is still in my Swap Tracker. Why?
• Can I undo a wrongly marked received Round Robin ID?
• How do I interpret the progress bars on my Round Robin?
• I have received my Round Robin back. Am I done?
• I don’t see the Round Robin finalize button. Where is it?
• Is the Round Robin feedback public?
• There is a technical problem with my Round Robin swap. What should I do?

dictionary Quick guide

• What are Quick Access links?
• How can I share my artwork in the Art Gallery?
• What are Unity Hubs?
• The creative crafter's dictionary: from angels to zines
• Why isn’t my artwork fully visible on upload?

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