How does Snail Mail Friends handle user disputes?

Category General Questions | Number of views 38

Snail Mail Friends encourages open communication and respectful interactions, but we do not mediate disputes between users. Our platform is designed to connect individuals for creative mail exchanges, and while we provide the tools to facilitate these interactions, we are not responsible for the actions or behavior of users in their swaps. We recommend that members address conflicts directly with one another.

If you find yourself in a disagreement, here’s how you can address it:

1. Reach out directly: Clear and respectful communication can often resolve most issues. Use private messages to discuss the situation.


2. Utilize the platform's features: If a swap is delayed, you can send a reminder using the “Send Reminder” feature. If the swap is marked as lost, you can request a resend.


3. Contact support: If the issue involves misuse of the platform or violates our community guidelines, feel free to reach out through our Contact us page. Please note, we do not handle personal disputes between members.

By encouraging direct communication, we aim to maintain a positive, creative environment where all members can enjoy meaningful exchanges.

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